Things to know before making an appointment
Frequently Asked Questions (FAQ)
Q1: How do I book a taxi transfer at the airport?
A1: Simply contact us in advance via our online form or WhatsApp, providing your departure date, time, pick-up location, destination, and number of passengers. We will arrange transportation and confirm your order as soon as possible.
Q2: How are the fees calculated on the website?
A2: We offer transparent and clear pricing arrangements. [Please specify your pricing model here, for example: we offer a pre-agreed "fixed price" / standard meter fee plus discounts]. All charges are clearly listed, with no hidden surcharges.
Q3: What are peak hours? What are the different charges during peak hours?
A3: 5:00 AM to 6:55 AM daily is the peak time for transportation to Hong Kong International Airport (a popular time for catching early morning flights). This period is designated as busy time. To ensure 100% successful vehicle arrangement and on-time departure for every customer who makes a reservation in advance, we will adjust fares appropriately during busy times; standard discounted prices will remain in effect during off-peak hours.
Q4: If my flight is delayed, will the driver wait for me?
A4: If you have booked an airport transfer (return airport pick-up), we will arrange the transfer service for you after your flight arrives in Hong Kong. It takes about 45 minutes from the time you arrive at the airport to the time you complete all immigration and baggage claim procedures. We will monitor the car availability in real time and flexibly arrange the transfer according to the actual time required, so that you can travel with peace of mind.
Q5: Can I bring large luggage or pets on the bus?
A5: A standard taxi can accommodate 3 to 4 medium to large pieces of luggage. If you are carrying too much large luggage, oversized items, or pets, please inform us in advance when making your reservation so that we can send you a larger or more suitable vehicle.
Q6: What should I do if I need to cancel or change my reservation at the last minute?
A6: If you need to change or cancel your trip, please contact our customer service via WhatsApp or phone as soon as possible. Please do not change the time after the driver has contacted you, as this may be considered as late processing or incur additional fees.
Q7: When is the best time to book a trip? How far in advance do I need to book?
A7: We recommend that passengers make reservations one day or at least 30 minutes in advance. Based on our years of service experience, making reservations too early often requires frequent changes to the time due to changes in travel plans; therefore, making reservations one day or half an hour in advance ensures that the travel time is fixed and allows us to make the most timely and reliable vehicle arrangements for you.
【6-seater vehicle service and pricing information】
Our fleet offers 6-seater taxi services, providing more spacious accommodations suitable for families or passengers with large luggage. The fare details for 6-seater vehicles are as follows:
Basic fare : During off-peak hours, the fare is charged according to the meter. There are no discounts for 6-seater vehicles.
Tunnel and Surcharges : Passengers are required to pay for the ferry crossing and tunnel fees based on actual usage; baggage fee is $6 per piece.
Multiple pick-up/drop-off points : If the trip involves more than one pick-up/drop-off point, an additional multi-point pick-up/drop-off surcharge will apply.
Peak Hour Surcharge : The peak hours for car use are from 04:00 AM to 09:00 AM daily. If you book a 6-seater vehicle, you will need to pay an additional peak hour surcharge to ensure that a vehicle can be successfully allocated to you.
Please feel free to contact us anytime for appointments or inquiries!